Shipping policy
Section 1: Prices, Shipping Costs, Payment Terms, Offset, Assignment
(1) The prices that are in effect at the time of the placed order shall apply. Therefore, there is generally no entitlement to receive goods at earlier or later, more favorable prices. In exceptional cases, if we consider price reductions occurring before the delivery of the goods for your current order, this is done voluntarily and without legal obligation.
(2) Other price components and the respective transportation or shipping costs are included in the price upon delivery.
(3) If we charge transport, shipping, or other costs, these will be separately indicated.
(4) Payment is exclusively made through a payment method offered by us. If you choose an instant payment system (e.g., PayPal (Express/Plus/Checkout), Amazon Pay, Sofort, giropay, credit card payment) as your payment method, you will either be directed to the order overview page on our online shop or to the website of the provider of the instant payment system. If redirected to the respective instant payment system, you will make the relevant selection or enter your data there. Finally, on the website of the instant payment system provider or after being redirected back to our online shop, the order data will be displayed as an order overview.
(5) You are only permitted to fulfill your payment obligation by offsetting if your counterclaims have been legally established, are undisputed, or have been acknowledged by us. Furthermore, you are only authorized to exercise a right of retention to the extent that your counterclaim is based on the same contractual relationship.
(6) Deduction of cash discounts is only permissible with a written special agreement.
(7) If you default on a payment, you are obligated to pay statutory default interest in the amount of 9 percentage points above the base interest rate. In addition, there is a claim for payment of a lump sum of €40. The assertion of further damages remains reserved.
(8) Assignment of claims is generally not permitted.
Section 2: Performance Obligation, Delivery Conditions, Delivery Delays, Default in Acceptance
(1) Unless otherwise agreed, delivery of the goods will be made to the delivery address you have provided. We generally deliver according to the specified Incoterms.
(2) The delivery times provided by us represent standard times in normal business operations (Monday to Friday) and are non-binding unless otherwise agreed. The agreed delivery period always requires clarification of all technical and commercial details. There is no obligation to procure beyond this. Procurement risks are generally not assumed.
(3) In deviation from (2), if a fixed delivery date has been agreed, the buyer, in the event of a delivery delay, must set a reasonable grace period of typically four weeks.
(4) Partial performance and partial deliveries are permissible to a reasonable extent. Installment payments can be invoiced to a reasonable extent.
(5) The day of delivery is deemed to be the day on which the goods leave the factory or a warehouse, and if this day cannot be determined, the day on which they are made available to the buyer.
(6) An execution or delivery period is reasonably extended – even within a delay – in the event of force majeure, strikes and lockouts, traffic disruptions and interventions by higher authorities, as well as other events not attributable to the seller and resulting in delivery delays.
Section 3: Transport Damage
The risk of accidental loss and deterioration passes to you as soon as we have handed over the item to the forwarder, the carrier, or any other person or institution designated to carry out shipment. For merchants, the examination and notification obligations as stipulated in Section 377 of the German Commercial Code (HGB) apply. If you fail to make the notification specified there, the goods shall be deemed approved, unless it is a defect that was not recognizable during the examination. This does not apply if we have fraudulently concealed a defect.
Section 4: Retention of Title
(1) We retain ownership of the goods until full payment of all claims arising from the delivery contract. This also applies to all future deliveries, even if we do not always expressly refer to this. We are entitled to reclaim the purchased item if you act in breach of the contract. Pledging or transfer by way of security is not permitted before transfer of ownership of the reserved goods.
(2) You may resell the goods in the ordinary course of business. In this case, you hereby assign to us all claims in the amount of the invoice amount that accrue to you from the resale; we accept the assignment. However, you remain authorized to collect the claims. Insofar as you do not duly fulfill your payment obligations, we reserve the right to collect the claims ourselves.
(3) In the event of combination or mixing of the reserved goods, we acquire co-ownership of the new item in the ratio of the invoice value of the reserved goods to the other processed items at the time of processing.
Section 5: Warranty, Quality of Goods
(1) Statutory warranty rights apply.
(2) For the quality of the goods, only our own specifications and the product description of the manufacturer are binding; public statements and other advertising by the manufacturer do not constitute a contractual specification of the quality of the goods.
(3) You are obligated to examine the goods for quality and quantity deviations with due care and to notify us of obvious defects immediately after receiving the goods. This also applies to later-discovered hidden defects. In case of a breach of the duty to examine and give notice of defects, the assertion of warranty claims is excluded.
(4) In case of defects, we provide warranty through either rectification or replacement delivery (subsequent performance), at our discretion. In the case of rectification, we do not have to bear the increased costs resulting from the transfer of the goods to a location other than the place of performance, provided that the transfer does not correspond to the intended use of the goods.
(5) Minor or immaterial deviations in terms of color, material thickness, and execution of the goods are reserved and do not constitute a deviation from the agreed quality.
(6) We do not provide any guarantees as defined by Section 443 of the German Civil Code (BGB) regarding the agreed quality of the goods.
Section 6: General Liability
(1) We are fully liable for claims arising from damages caused by us, our legal representatives, or vicarious agents:
- in case of loss of life, bodily injury, or damage to health
- in case of intentional or grossly negligent breach of duty
- in case of warranty promises, if agreed
- to the extent the scope of the Product Liability Act is opened.
In the event of a breach of material contractual obligations, the fulfillment of which enables the proper execution of the contract and on the observance of which the contractual partner may regularly rely (cardinal obligations ), through slight negligence on our part, on the part of our legal representatives or vicarious agents, liability is limited in amount to the damage foreseeable at the time of conclusion of the contract, the occurrence of which must typically be expected.
(2) For all other damages, liability is limited to intent and gross negligence.
(3) Otherwise, claims for damages are excluded.
Section 7: Final Provisions, Applicable Law, Jurisdiction, Severability Clause
(1) Changes or additions to these terms and conditions require written form. This also applies to the waiver of the written form requirement.
(2) The place of jurisdiction is the seller's place of business. The seller is also entitled to sue at the buyer's place of business.
(3) German law applies exclusively to contracts between us and you, excluding the provisions of the United Nations Convention on Contracts for the International Sale of Goods (CISG).
(4) If individual provisions of this contract are ineffective or contradict the legal regulations, the remaining contract remains unaffected by this.